Terms and Conditions

The goal of uk.lowtickets.com is to assist tourists from around the world with their vacation planning. Here, you agree to follow the terms and conditions listed below by using the website for all of your travel needs. The following terms and conditions govern all travel-related transactions conducted on this website and are in compliance with applicable laws and regulations.

You have agreed to these terms, as has uk.lowtickets.com. Even if you are a guest or a registered user, you must abide by the following terms and conditions when using uk.lowtickets.com, the company's mobile website, and its mobile and tablet applications, including any content, features, and services offered on or through those platforms. Use the website only to obtain travel information, verify the availability of travel-related products and services, book confirmed bookings, or transact with travel suppliers in any other way.

The Terms of Service should be thoroughly reviewed before using the website. You agree to be bound by these Terms of Use and our Privacy Policy, which are available at uk.lowtickets.com and are incorporated herein by reference, by using the Website or by choosing to accept or agree to the Terms of Use when this choice is displayed to you.

Section 1: Guidelines and Policies

Other terms and restrictions set forth by travel providers ("Rules and Regulations") apply to your reservation in addition to these terms.

The Rules and Regulations of the travel provider you are choosing, including cancellation rules, payment terms, refunds, use of tariffs or related services, etc., must be accepted before you can begin the booking process.

Be aware that you will receive the comprehensive regulations listed below before making a reservation, and that they are mentioned and included adequately in these conditions.

Additionally, your confirmed reservations may be canceled if a regulation is broken, and you may subsequently be refused access to the appropriate travel services. One may also lose money when paying for such reservations, depending on the travel provider's policies and procedures.

Section 2: APPLYING FOR OUR SERVICES

We take care to assist you, give you accurate information on travel services, and assist you with reservations. You are given them for no other reason. You consented to:

• We will only use our services for non-commercial, personal purposes.
• To enter into contracts legally, a person must be at least eighteen years old.
• You agree to abide by these terms and use our services in accordance with the law.
• Your information is complete, true, accurate, and up to date.

When making a reservation on someone else's behalf:

• Before operating on their behalf, you must obtain their consent.
• You will inform them of the conditions that apply to the reservation, such as the Rules and Restrictions, and make sure they accept and abide by them.
• Any unpaid amounts, requests for changes or cancellations, and other matters about the reservation will be your responsibility.
• Additionally, you promise not to:
  • Make a phony or fraudulent reservation.
  • Use a robot, spider, scraper, or other automated or manual technique to view, track, or duplicate any material on our service.
  • Bypass or circumvent other security measures in place to restrict or prevent access to our service, or violate the limits specified in any robot exclusion headers on our service.
  • Do anything that could put an unjustified or undue strain on our infrastructure.
  • Deep links, "frames," and mirrors of our service on other websites are prohibited.

Section 3: Related to Payment

Processing of payments

One of the most essential components of a hassle-free trip is paying for the travel services.

The business that accepts payment (through third-party payment processors) and charges your payment method will be the one corresponding to the relevant location of our service, as stated below, when payment is made at the time of booking and paid in the local currency of our service (if applicable).

• Austria, Bahrain, Belgium, Bulgaria, China, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Jordan, Kuwait, Lebanon, Malaysia, Morocco, Australia, Netherlands, Norway, Oman, Qatar, Philippines, Portugal, Romania, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam, Argentina, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Panama, Peru, Venezuela.
• Canada, Singapore, the United Kingdom, India, Hong Kong, Japan, Brazil, Mexico, Switzerland, and the United States.

Confirmation of Payment

You can modify your payment process to suit their preferences once you give the specific business listed in the above table or the travel provider permission to validate your payment method by obtaining a pre-authorization, charging a small fee, or even using other verification methods.

Fees that banks charge

Banks and credit card firms are among the financial entities that impose fees on cross-border or international transactions. For instance, your card issuer may charge you an international or cross-border transaction fee if you book using a card issued in a country other than the one where the Travel Provider is located, or if you choose to transact in a currency other than the local currency of our service.

Additionally, there are fees associated with currency conversion from certain banks and credit card companies. Use a different currency from the one you used to pay with your credit card when making your reservation. The booking amount may be converted to the currency of your credit card by your card issuer, who may also charge a conversion fee.

For any questions regarding these expenses or the currency rate applied to your reservation, please contact your bank or credit card company. Our Group of Companies is not liable for or implicated in any fees associated with card issuer fees or fluctuating currency rates.

Cost

Our service page will display the detailed price, unless there are any errors. Although the price ranges are subject to change at any time, they won't affect reservations that have already been accepted unless there are issues. We take care to display a wide range of travel services and make every effort to ensure that the prices are accurate; in this regard, we reserve the right to correct any pricing errors on our services.

If there is a glaring mistake and you have already made a reservation, you will be given the choice to either keep it by paying the appropriate amount or cancel it without incurring any penalties. If the mistake should have been reasonably apparent to you, we are under no obligation to provide you with Travel Services at an incorrect (lower) price, even after you have obtained a Booking Confirmation.

Taxes

Our service's prices may include taxes or costs associated with tax recovery. Value-added tax, goods and services tax, sales tax, occupancy tax, and other similar taxes may be included in these taxes or tax recovery expenses. Before any discounts (including those that we fund), coupons, and loyalty rewards that may apply to your reservation, taxes or tax recovery charges are usually calculated or estimated on the prices displayed through our service, unless those discounts, coupons, and loyalty rewards are regarded as a price reduction to calculate or estimate taxes in the relevant jurisdiction for the reservation. Local taxes, such as city or tourist taxes, may be levied by local tax authorities and must be paid in certain jurisdictions. You may be charged for these local taxes by the travel provider or our affiliated companies. If the travel provider has informed us about local taxes, our Group of Companies will advise you of these before you complete your reservation.

Between the reservation date and the stay date, the local tax amount may vary. When you arrive, you may have to pay taxes at a higher rate if the rates have changed.

Concerning Currency Conversion

Any exchange rates displayed on our service have been derived from publicly available sources and are subject to change between the time of booking and the actual trip. Although we make every effort to provide accurate information, our Group of Companies cannot guarantee the accuracy of such conversion rates due to their inherent unpredictability. These prices are provided for informational purposes only.

Other Ways to Pay

To give our travelers other payment options, we might work with companies that offer alternative payment methods (such as consumer financing groups). No other payment provider, their goods, or services are recommended or promoted by our group of companies. The content, acts, or omissions of any other payment source are not our responsibility. You are subject to the terms and regulations of any such provider and use their payment method at your own risk. Thus, exercise caution when making payments.

FRADULENT

We may request additional information if we have a reasonable suspicion that a reservation or account exhibits signs of fraud, misuse, ties to a government-sanctioned individual or organization, or other suspicious behavior.

If we have good grounds to suspect that a reservation or account is connected to suspicious activity, fraud, abuse, or a government-approved individual or organization, we may:

• Terminate all associated accounts, cancel all the reservations related to your name, email address, or account, and pursue legal action for any losses.
• If you wish to close an account or cancel a reservation, please contact us.

Section 4: Confirmation of Booking

Your booking confirmation includes the most crucial details of your reservation, including the cost and a description of the travel service or services you purchased. The email address you provide when making a reservation is where we will send your booking confirmation and any further travel papers. Kindly contact us if, after placing your reservation, you have not received your booking confirmation within 24 hours.

Section 5: DELAYING OR MODIFYING A RESERVATION

Make sure to get in touch with us if you need to change or cancel your reservation (either in terms of the property, mode of transportation, starting point, destination, or trip date).

If the applicable Travel Provider's Rules and Restrictions (which are revealed to you before making a reservation) do not allow it, you do not automatically have the right to cancel or change a reservation.

If you amend or cancel your reservation, travel agencies may charge you a fee. The Rules and Restrictions will outline these fees. You consent to paying any fees you may incur. Please be aware that the cost of your new arrangements will be based on the current rate at the time of your request. This cost may differ from the original Travel Services reservation. As the departure date approaches, prices typically increase.

To find out which terms you can use for your reservations, read the Rules & Regulations listed below:

• You can be charged the cancellation or change fees specified in the applicable Rules and Regulations if you book a stay at a property and don't cancel or modify your reservation within the appropriate cancellation policy period.
• Once a reservation is made, some places do not permit cancellations or changes.
• The property may impose a no-show or cancellation fee, as outlined in the applicable Rules and Regulations, if you make a Pay Later reservation and fail to show up or cancel.
• Each person on the cancelled booking will be charged the appropriate cancellation fee if the cancellation affects more than one person on the reservation (for example, two airline tickets purchased on the same itinerary).
• If you wish to cancel or modify any aspect of a booking and the relevant Travel Provider permits it, we may charge an administration fee in addition to any additional charges imposed by the Travel Provider. Before you consent to the change or cancellation, you will be informed of any administration costs.

Any further changes or cancellations

If full payment is not received by the due date, including any applicable cancellation or change fees, we (and the relevant travel provider) reserve the right to cancel your reservation.

For several reasons, the Travel Provider or we may cancel or modify a reservation (for instance, if a property is closed due to a hurricane or if a property is overbooked because of connectivity issues). If this happens, we will do our best to get in touch with you as soon as possible to offer a refund, alternative options, or assistance.

Refund

You will get any refunds using the original payment method that you used to make the reservation. The person who received your first payment will be responsible for providing these reimbursements. The refund procedure used by a travel provider is not accessible to us. Unless otherwise specified during the reservation process, our fees are non-refundable.

Section 6: TERMS APPLICABLE TO TRAVEL SERVICES

Particular terms of the Travel Service

This section outlines the terms applicable to the specific travel services offered by the travel provider. You are provided with the relevant Rules and Restrictions before making a reservation, and this information is not a replacement for them.

Rating

Our service's ratings, which include (where applicable) local and national star rating agencies, tell you what to anticipate from properties with that rating level. These may not align with the norms in your country. No particular feature or amenity is promised or represented by site ratings. The "Overview" and "Amenities" sections of the property details page contain more details. Our Group of Companies does not guarantee the accuracy of any particular rating offered through our service, and these guidelines are subject to change.

Meals

The number of meals included in your flight reservation, if any, is determined on the number of flights you have booked. When booking their flight, passengers have the option to request additional meals.

Flights

The rules and restrictions of the flight travel service providers are provided before a reservation is made.

We will act as the Travel Provider's agent if you pay our Group of Companies (on behalf of the Travel Provider) for a single flight reservation. You and the relevant Travel Provider have a contract for the flight.

Only when you have paid for the Travel Service and received your tickets are the cost and availability of your flight assured.

Affordable Flights

The pricing shown for some flights might have been converted from another currency. This will provide you with an estimate of the price in your local currency, done for your convenience. Because banks and card-issuing companies utilize different conversion rates, the airline's actual payment may differ. The airline will, however, give you the amount they have recommended be charged when you complete the reservation. For information on costs assessed by banks and card issuers, please refer to Section 3 (Payment).

You can only modify or cancel your flight with certain low-cost airlines by contacting them directly. If you amend or cancel a flight with your airline directly, or if the airline makes changes to your travel schedule, we might not be informed. The itinerary you receive through our service may not reflect these changes. Any further notifications of itinerary changes that you receive directly from the airline should be printed.

Rules & Regulations for Flights

You acknowledge and comprehend that:

• Airlines are ultimately in charge of scheduling, and they have the right to alter or cancel your flight for some reasons (including bad weather or technical difficulties). We will notify you and assist you in making decisions when the airline informs us of a change or cancellation to your itinerary. Always confirm the scheduled departure time of your flight before departing.
• Seating is regulated by airlines. Therefore, even if a seat is reserved in advance, we cannot guarantee its availability.
• The airline may cancel the return flight without giving you a refund if you purchase a round-trip ticket and do not use the outbound flight.
• The airline, flight timetable, aircraft type, itinerary, and potential stops are merely given as recommendations for special or charter trips. Please review the relevant Rules and Regulations before making a reservation, as these details are subject to change even after confirmation.
• Meals, luggage, preferred seat selection, and other services are extra on several airlines. Any references to these additional optional services and associated costs displayed through our service are provided for informational purposes only and may be subject to change by airlines at any time, unless we offer them for booking through our service. When we offer you the option to reserve these items through our service, the cost of the optional extras will be displayed to you and added to your pricing after you make your selection.
• The applicable rules and regulations regarding the transportation of children must be followed. For both the outbound and incoming flights, children older than two on the return date must buy a return ticket at the child fare. You won't be entitled for a reimbursement of any seat fees you paid while traveling if you don't follow the rules. Unless a child fare is paid in advance, children under the age of two will not be given their own seat. Children under the age of 14 who travel alone are only permitted to do so in compliance with the relevant rules and regulations.
• It is generally prohibited to bring hazardous materials on airplanes, whether in your luggage or on your person.

One-way tickets combined

Instead of a round-trip ticket, you can book two one-way tickets. A wider range of flights might be available with combined one-way tickets. They can be combined on one or more carriers and are typically less expensive.

Compared to round-trip tickets, one-way tickets are subject to different rules and limitations. You might have to reschedule the other flight if an airline change (such as a cancellation or rescheduling) affects one of these flights. In these situations, you will be liable for any fees or charges incurred while modifying the flight that is not affected. When you purchase one-way tickets instead of round-trip tickets, you will be notified so that you can choose which one you want.

Operating Airlines

Sometimes, another airline operates flights that were initially booked with a different carrier. The airline that issued your ticket will charge you for your flight reservation and list this charge on your payment method statement if our service displays various information about the operational airline.

No-show Policy or Cancellation

For example, a refund of the airport taxes and fees included in the price of the airline ticket purchases may be offered in the event of a cancellation or no-show. In this situation, you can request a refund from us, and we'll submit your request to the airline on your behalf.

Section 7: Traveling Overseas

Go Abroad

Everyone hopes for a joyful and safe trip, but they are aware that some places can be dangerous. Before booking a ticket, it is essential to review all government-issued advisories, including travel warnings and recommendations. To help prevent and minimize potential issues, be on the lookout for travel warnings and guidance both during your trip and before you return.

Visa and Passport

For information on passports and visas, please contact the relevant Embassy or Consulate. Before making a reservation and departing, ensure you have the most up-to-date information, as requirements are subject to change. You should also give yourself enough time to complete all necessary forms. Due to your actions, including failing to bring the proper and sufficient travel documents required by any country, authority, or travel provider (including countries you are transiting through), our group of companies is not responsible if you are denied entry into any country or onto a flight or cruise ship, if applicable. This covers every stop an airplane or cruise ship makes (if any), even if you don't get off the plane, the airport, or the cruise ship.

Airlines are required by certain countries to disclose the personal information of every passenger on their plane. When you check in at the airport or, in some instances, when you make your reservation, the information will be gathered. Any inquiries you may have regarding this matter should be directed to the airline with which you are flying. In addition to not guaranteeing that traveling to foreign countries is risk-free or advised, our group of companies disclaims any liability for any losses or damages that may arise from doing so.

Section 8: Liability

Our responsibility

While travel providers provide you with the travel services, we own and operate our service. To the extent that the law permits, our Group of Companies disclaims all liability for:

Any errors, omissions, representations, warranties, or negligence in the travel services that you receive, as well as any fatalities, serious injuries, property damage, or other costs or damages, are the responsibility of the travel providers.

We receive information about the travel services from the travel providers. This information includes photographs, prices, travel service details, and any applicable laws and regulations. This information is made available to you through our service.

The accuracy, completeness, and timeliness of the information are the responsibility of the travel providers. Any errors in such material will not be the responsibility of our group of companies unless and until our group of companies caused them.

Our group of companies does not guarantee the availability of any particular travel service.

Our service's photos and images are intended to illustrate the type and level of available accommodations.

Always refer to the Content Guidelines section for more information about the content uploaded to our service.

Our service is offered "as is" and includes all content, services, features, and information that can be found on or accessible through it.

All information, software, content, services, functions, travel services displayed or made available through our service, any products or services or hypertext links to third parties, or the transmission of sensitive information through our service or any linked site, are provided without any express warranty or condition of any kind, to the maximum extent allowed by law and unless otherwise specified in these Terms.

The travel services shown on our site are not recommended or promoted by our group of companies.

To the maximum extent permitted by law, our group of companies disclaims all warranties and conditions that:

We promise that our emails, servers, and services are free of errors and viruses. We also promise to correct any flaws that may occur.

Our Group of Companies shall not be responsible for any direct, indirect, punitive, special, incidental, or consequential losses or damages resulting from the following, to the maximum extent permitted by law and subject to the limitations in these Terms:

• Travel Services
• the use of our Service,
• any delay or inability to use our Service, or
• Your use of links from our Service

Even though our Group of Companies has been informed of the possibility of such damages, regardless of whether they are based on strict liability, negligence, contracts, torts, consumer protection laws, or other grounds.

To the greatest extent permitted by law and subject to the exceptions and limitations in these Terms, our Group of Companies shall not be held accountable to you for any loss or damage resulting from:

• When both you and the Group of Companies saw it coming.
• When one has truly been harmed by you,
• Your usage of our service's links
• In addition, if our group of companies is liable in any way.

The total amount of this obligation will never be more than (a) the price you paid for the relevant travel services or (b) $100 (US$100.00) or its equivalent in local currency.

The risk sharing between you and us is reflected in this limitation of liability. Even if a limited remedy outlined in these Terms is found to have fallen short of its primary goal, the limitations stated herein will still be in effect-our Group of Companies benefits from the limitations of duty outlined in these Terms.

The duties outlined in these Terms that are impacted by a force majeure event will be suspended in the event of any force majeure event, such as a communication breakdown or a strike (by airlines, properties, or air traffic controllers, as applicable). The party impacted by the force majeure occurrence is not responsible for the failure to fulfill obligations in such a situation.

Section 9: Content

You grant our group of companies the worldwide, non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, adapt, reproduce, modify, distribute, publish, translate, create derivative works from, and publicly display and perform any of the content in any media, now known or later developed, for any purpose when you submit (or authorize the submission of) content to our service.

You accept and acknowledge

• If trademarks or other protected names or marks are included in the content you submit to our service or allow others to submit, you are legally permitted to use them.
• This also applies to any content you upload to our service or allow others to post.
• You also grant our Group of Companies the right to sue anyone or anything that violates any intellectual property rights in or associated with your content.

Additionally, you accept and understand that:

• Our Group of Companies may use the name you provide with any information to attribute your content in a non-identifiable manner at its reasonable discretion (for example, by mentioning your first name and hometown on an assessment you submit).
• Access to such content may also be granted to the travel providers.
• Any content you grant permission to upload or upload to our service is neither private nor proprietary.
• You must not upload or post any content to our site that is untrue, deceptive, or likely to mislead others.
• No secret, fiduciary, contractually implied, or other relationship is created between you and us by giving us communications or anything, other than as permitted by these Terms.
• Your content is entirely your responsibility, and everything you post must meet our content guidelines.

Section 10: Notices and Policies Regarding Intellectual Property

1. Protecting Your Account on the Official Website

We reserve the right to change or delete this website and any services or content we offer on or through it at any time, without prior notice, and in our sole discretion. We won't be responsible if the website, as a whole or in part, is unavailable for any reason at any time or for any length of time. Even registered users may have their access to some or all of the websites prohibited at any time.

You are responsible for:

• Make the necessary preparations to access the website.
• Ensuring that these Terms of Service are understood and accepted by everyone who visits the website using your internet connection.

You may be prompted for registration information or other details to access the website or some of its content. The way you use the website will depend on the accuracy, timeliness, and authenticity of the information you submit. You accept and consent to the use of your information in line with our Privacy Policy, which covers all information you provide to us, whether in connection with registration on this website or in any other way, including but not limited to using any additional content on the website.

As part of our security procedures, you are required to keep any login information you choose or are given private, including passwords. Furthermore, you agree that your account is private and that you will not disclose your username, password, or other security information to anyone else, allowing them to access all or part of this website.

Regardless of whether you selected it or we supplied it, we have the right to disable any username, password, or other form of identification at any time and for any reason, including if we believe you have broken one of these Terms of Use.

2. Rights of Intellectual Property

The Website and all of its features, functionalities, and contents are managed by the Company, its licensors, or other information suppliers. Both nationally and globally, these are safeguarded by copyrights, patents, trade secrets, trademarks, and other intellectual property regulations.

These Terms of Use permit only personal, non-commercial use of the Website. Unless otherwise noted below, no portion of our website may be copied, disseminated, changed, translated, published, performed in public, stored digitally, downloaded, saved, or transmitted.

• Your system may store copies of resources in RAM as a result of browsing and searching for resources.
• You can set your web browser to automatically save cached files for better looks.
• Any other type of copying, printing, or distribution is strictly forbidden; only a restricted number of pages on the website may be printed for private, non-commercial use.
• You may download one copy of any of our desktop, mobile, or other programs to your computer or mobile device for personal, non-commercial use, as long as you agree to abide by the terms of our end-user licensing agreement for that particular product.
• Any social networking features that may be incorporated in our material may be used by you as you see fit.

You have to stay away from:

• Modify any copies you may have of the content on this website.
• Make use of any images, movies, pictures, or other visuals that aren't relevant to the text.
• You are not permitted to distribute, publish, or reproduce the website in any way; you may only print a restricted number of pages for your own personal, non-commercial use.
• Copying of this website's content requires that copyright, trademark, and other proprietary rights notices be altered or removed. No aspect of the website, its services, or its materials may be accessed or used by you for other commercial reasons.

If you break the Terms of Use by copying, printing, editing, downloading, or using any other element of the website, your license to use it will be immediately terminated. Additionally, we reserve the right to delete or return any copies of the content you have produced. You are not granted any ownership, title, or interest in the Website or any of the material found on it or generated from it; the Company retains all rights not expressly granted. Any use of the website that violates these terms of use or any other law, including copyright or trademark, is a violation of these terms.

Trademark

Some of the company's concepts, including its name and logo, are trademarks of the company, its affiliates, licensors, or other third parties. Trademark law protects designs, slogans, logos, related names, and names of goods and services. Such logos may not be used without the company's prior written approval. The tagline, picture, and names of any products and services on this website belong to their respective owners and are not permitted to be used without permission.

Section 11: Disputes and Arbitrations

You are not allowed to file a class action or similar procedure in any place, and any disagreements must be resolved through binding arbitration or small claims court. If your country of residence enforces arbitration agreements, such as the United States, then arbitration is mandatory. To determine whether this dispute resolution section applies to you, as well as all other threshold determinations, including residency, arbitrability, venue, and applicable law, arbitration is necessary if you are located outside of the United States and try to file a claim in the country.

Even if your home country does not enforce arbitration agreements, the following prohibitions on class actions or representative processes, as well as the required pre-arbitration dispute settlement and notification requirements, remain applicable to the degree allowed by law.

We are committed to ensuring passenger satisfaction and swiftly and efficiently addressing client grievances. Our dispute resolution procedure consists of the following two steps:

• Contact our Traveler Support team to look into and, if necessary, negotiate your claim.
• Binding arbitration by an arbitral tribunal that has been established or, in the case of arbitrations held outside of the US, by the American Arbitration Association ("AAA").
• Rather than resorting to arbitration, we can both pursue a remedy in small claims court.

"Arbitration Agreement": an agreement to arbitrate

Any claims you make against us, our affiliates, travel agents, or other companies that sell us goods or services are covered by this arbitration agreement.

Except cases that can be resolved in small claim courts, we both agree that any disputes that may arise between us about our services, these terms, our privacy statements, any goods or services that we provide directly or through third parties, like travel agencies or companies that sell goods or services through us, or any interactions with our traveler support agents or claims representations, will be resolved through binding arbitrations rather than in court.

Be advised that this arbitration agreement will cover any claims filed by or against third parties, including but not limited to your spouses, heirs, third-party beneficiaries, and anyone whose claims are connected to the use of the travel services. It will also draw one step closer to becoming legally binding.

This arbitration agreement will also govern any claims filed by any third-party beneficiary of these conditions against the organizations covered by them. All basic arbitrability concerns, such as whether the arbitration agreement is lawful, enforceable, or unconscionable, as well as any arbitration defenses, such as jurisdiction, waiver, delay, laches, or estoppel, must be decided by the arbitrator.

Small claims court cases

If a claim is within the court's jurisdiction, you or we may file it in small claims court despite the arbitration clauses indicated above. The court does not, however, have the authority to join or combine the claims of other parties or individuals who might be in a similar situation in the action, nor can it hear claims on a class or representative basis. Additionally, at any time before the arbitrator is appointed or following the AAA rules, you or we may decide to have the claims observed in small claims court rather than arbitration by giving written notice to the other party if the claims made in any demand for arbitration fall within the small claims court's jurisdictional boundaries.

No representative procedures or class actions

Both of us agree that any and all claims settlement processes will be handled separately, without the assistance of a private attorney general or any other type of class, consolidated, or representative action. The arbitrator is not allowed to combine the claims of multiple parties or preside over any type of representative or class procedure. Additionally, we both agree that you are forfeiting your right to a jury trial.

Rules for arbitration and the applicable law

This "written agreement to arbitrate" is evidence of a transaction involving interstate commerce. The Federal Arbitration Act ("FAA") governs the interpretation and implementation of this provision in all its substantive and procedural aspects. AAA will conduct the arbitration by its Consumer Arbitration Rules or any other AAA arbitration rules that it determines are relevant at the time (collectively, the "AAA Rules"), unless otherwise specified. The AAA Rules are available at www.adr.org. The arbitrator will apply Washington law regardless of conflict of laws standards, except in cases where the FAA governs arbitration-related provisions. Foreign laws don't matter. This arbitration agreement can only be altered by a written agreement between the parties.

You may initiate an arbitration process if, within 60 days of providing notice, we are unable to resolve your issue. It is necessary to complete this pre-arbitration dispute resolution and notification procedure before commencing arbitration. Until all Pre-Arbitration Dispute Resolution and Notification criteria have been fulfilled, AAA is not authorized to manage or decide the claim. As long as the parties participate in the dispute resolution procedure mandated by this section, the statute of limitations will be tolled.

Arbitration Commencement

By the AAA Rules, arbitration cannot begin until the Demand has been submitted to the AAA. The AAA offers one kind of demand for arbitration.

A single arbitrator shall preside over the arbitration, either by mutual consent between you and us or by the AAA Rules. By the AAA Rules, the arbitration will either be held at a site selected by AAA (provided that it is reasonably convenient for you and does not require you to travel more than 100 miles from your home or place of employment) or at any other location that you and we agree upon (iii) via videoconference or (iv) at your discretion, if you assert the arbitration's only claims to be less than $40,000 in total, by written submission or phone call.

Attorneys' costs and fees

Your arbitration fees and your share of the arbitrator's pay will be governed by the AAA Rules, which include the AAA Consumer Rules when applicable. To begin arbitration, each party must pay the filing fees stipulated by the AAA, which are approximately equivalent to the filing expenses now assessed by courts. Regardless of the arbitration's result, we will cover as much of your arbitration-related filing and hearing fees as the arbitrator determines is required to keep the arbitration from being prohibitively expensive in comparison to the costs of litigation, unless the arbitrator determines that your claim or claims were baseless or made in bad faith.

This is particularly true if you would otherwise qualify for a fee waiver in court or if you can demonstrate that the expenses of arbitration will be exorbitant when compared to the costs of litigation. Either party may request that the arbitrator award attorneys' fees and expenses after proving that the other party's claim, cross-claim, or defense is frivolous as allowed by applicable law and the AAA Rules, unfounded in law or fact, or brought in bad faith or with the intent to harass.

Arbitrator's opinion

Arbitration is conducted without a judge or jury, and the FAA restricts the time a court has to review an arbitration ruling. Important rulings and conclusions that form the basis of the award will be included in the arbitrator's decision. Any court with the necessary authority can render an arbitral decision. The arbitrator may grant any relief permitted by law or the AAA Rules. Still, declaratory or injunctive relief may only be granted individually and to the extent required to afford relief justified by the claimant's particular claim.

Survival and Severability

The remaining portions of this Disputes and Arbitration Provision will remain fully enforceable if any part of it is found to be unenforceable or unlawful for any reason. If any claims must be handled on a class, collective, consolidated, or representative basis, they must be handled in a civil court with the appropriate jurisdiction instead of in arbitration, and the parties agree that the litigation of those claims will be put on hold until any individual claims are arbitrated.

Support for travelers and complaint resolution

• We are here to help if you have any queries or worries regarding your reservation.
• Visit our Contact Us page to get in touch or find answers to frequently asked questions.

Section 12: GENERAL

Laws and jurisdiction that apply: These Terms are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of Washington, even if they conflict.

Insurance

Unless specified differently, the rates given do not include travel insurance. You should carry insurance that covers the financial implications of certain risks and cancellations (such as the expense of repatriation in the event of a sickness or accident). You are in charge of ensuring that any insurance you purchase meets your needs. A range of travel insurance solutions may be offered to you. If so, our service will display the insurance provider's information, terms and conditions, and other pertinent data.

Failure to Invoke

We may enforce this or any other provision of these Terms at any time, even if we neglect to do so or delay enforcement.

Unenforceable Provisions

If a court or other competent authority finds a provision (or part of a provision) of these Terms to be illegal, unenforceable, or invalid, it will, if required, be deemed not to be a part of these Terms with you. In this case, the enforcement and legality of the remaining sections shall remain unaltered.

Complete Contract

These terms cover the entirety of the contract between you and us regarding our service. They supersede any written, verbal, or electronic communications you may have had with us in the past or present about our Service.

Assignment

We may subcontract, assign, or delegate rights, obligations, or liabilities under these terms, but you are not permitted to do so. However, we won't do so in a way that lessens your rights or obligations under these conditions.

Rights of Third-Parties

We do not intend for any part of these terms to be enforceable by anybody who is not a party to them, unless otherwise specified. These agreements may be modified, waived, or canceled at any time, without requiring approval from third parties. Third parties may enforce no part of these Terms by any applicable laws or regulations.

Survival of obligations

After the expiration or termination date, any provision in these terms that expressly or implicitly imposes duties will continue to be in force.