The goal of uk.lowtickets.com is to assist tourists from around
the world with their vacation planning. Here, you agree to follow
the terms and conditions listed below by using the website for all
of your travel needs. The following terms and conditions govern all
travel-related transactions conducted on this website and are in
compliance with applicable laws and regulations.
You have agreed to these terms, as has uk.lowtickets.com. Even
if you are a guest or a registered user, you must abide by the
following terms and conditions when using uk.lowtickets.com, the
company's mobile website, and its mobile and tablet applications,
including any content, features, and services offered on or through
those platforms. Use the website only to obtain travel information,
verify the availability of travel-related products and services,
book confirmed bookings, or transact with travel suppliers in any
other way.
The Terms of Service should be thoroughly reviewed before
using the website. You agree to be bound by these Terms of Use and
our Privacy Policy, which are available at uk.lowtickets.com and are
incorporated herein by reference, by using the Website or by
choosing to accept or agree to the Terms of Use when this choice is
displayed to you.
Section 1: Guidelines and Policies
Other terms and restrictions set forth by travel providers
("Rules and Regulations") apply to your reservation in addition to
these terms.
The Rules and Regulations of the travel provider you are
choosing, including cancellation rules, payment terms, refunds, use
of tariffs or related services, etc., must be accepted before you
can begin the booking process.
Be aware that you will receive the comprehensive regulations
listed below before making a reservation, and that they are
mentioned and included adequately in these conditions.
Additionally, your confirmed reservations may be canceled if a
regulation is broken, and you may subsequently be refused access to
the appropriate travel services. One may also lose money when paying
for such reservations, depending on the travel provider's policies
and procedures.
Section 2: APPLYING FOR OUR SERVICES
We take care to assist you, give you accurate information on
travel services, and assist you with reservations. You are given
them for no other reason. You consented to:
- We will only use our services for non-commercial, personal
purposes.
- To enter into contracts legally, a person must be at least
eighteen years old.
- You agree to abide by these terms and use our services in
accordance with the law.
- Your information is complete, true, accurate, and up to
date.
When making a reservation on someone else's behalf:
- Before operating on their behalf, you must obtain their
consent.
- You will inform them of the conditions that apply to the
reservation, such as the Rules and Restrictions, and make sure they
accept and abide by them.
- Any unpaid amounts, requests for changes or cancellations,
and other matters about the reservation will be your
responsibility.
- Additionally, you promise not to:
- Make a phony or fraudulent reservation.
- Use a robot, spider, scraper, or other automated or
manual technique to view, track, or duplicate any material on our
service.
- Bypass or circumvent other security measures in place to
restrict or prevent access to our service, or violate the limits
specified in any robot exclusion headers on our service.
- Do anything that could put an unjustified or undue strain
on our infrastructure.
- Deep links, "frames," and mirrors of our service on other
websites are prohibited.
Section 3: Related to Payment
Processing of payments
One of the most essential components of a hassle-free trip is
paying for the travel services.
The business that accepts payment (through third-party payment
processors) and charges your payment method will be the one
corresponding to the relevant location of our service, as stated
below, when payment is made at the time of booking and paid in the
local currency of our service (if applicable).
- Austria, Bahrain, Belgium, Bulgaria, China, Denmark, Egypt,
Finland, France, Germany, Greece, Hungary, Iceland, Indonesia,
Ireland, Jordan, Kuwait, Lebanon, Malaysia, Morocco, Australia,
Netherlands, Norway, Oman, Qatar, Philippines, Portugal, Romania,
Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand,
Turkey, United Arab Emirates, Vietnam, Argentina, Chile, Colombia,
Costa Rica, Ecuador, El Salvador, Panama, Peru, Venezuela.
- Canada, Singapore, the United Kingdom, India, Hong Kong,
Japan, Brazil, Mexico, Switzerland, and the United States.
Confirmation of Payment
You can modify your payment process to suit their preferences
once you give the specific business listed in the above table or the
travel provider permission to validate your payment method by
obtaining a pre-authorization, charging a small fee, or even using
other verification methods.
Fees that banks charge
Banks and credit card firms are among the financial entities
that impose fees on cross-border or international transactions. For
instance, your card issuer may charge you an international or
cross-border transaction fee if you book using a card issued in a
country other than the one where the Travel Provider is located, or
if you choose to transact in a currency other than the local
currency of our service.
Additionally, there are fees associated with currency
conversion from certain banks and credit card companies. Use a
different currency from the one you used to pay with your credit
card when making your reservation. The booking amount may be
converted to the currency of your credit card by your card issuer,
who may also charge a conversion fee.
For any questions regarding these expenses or the currency
rate applied to your reservation, please contact your bank or credit
card company. Our Group of Companies is not liable for or implicated
in any fees associated with card issuer fees or fluctuating currency
rates.
Cost
Our service page will display the detailed price, unless there
are any errors. Although the price ranges are subject to change at
any time, they won't affect reservations that have already been
accepted unless there are issues. We take care to display a wide
range of travel services and make every effort to ensure that the
prices are accurate; in this regard, we reserve the right to correct
any pricing errors on our services.
If there is a glaring mistake and you have already made a
reservation, you will be given the choice to either keep it by
paying the appropriate amount or cancel it without incurring any
penalties. If the mistake should have been reasonably apparent to
you, we are under no obligation to provide you with Travel Services
at an incorrect (lower) price, even after you have obtained a
Booking Confirmation.
Taxes
Our service's prices may include taxes or costs associated
with tax recovery. Value-added tax, goods and services tax, sales
tax, occupancy tax, and other similar taxes may be included in these
taxes or tax recovery expenses. Before any discounts (including
those that we fund), coupons, and loyalty rewards that may apply to
your reservation, taxes or tax recovery charges are usually
calculated or estimated on the prices displayed through our service,
unless those discounts, coupons, and loyalty rewards are regarded as
a price reduction to calculate or estimate taxes in the relevant
jurisdiction for the reservation. Local taxes, such as city or
tourist taxes, may be levied by local tax authorities and must be
paid in certain jurisdictions. You may be charged for these local
taxes by the travel provider or our affiliated companies. If the
travel provider has informed us about local taxes, our Group of
Companies will advise you of these before you complete your
reservation.
Between the reservation date and the stay date, the local tax
amount may vary. When you arrive, you may have to pay taxes at a
higher rate if the rates have changed.
Concerning Currency Conversion
Any exchange rates displayed on our service have been derived
from publicly available sources and are subject to change between
the time of booking and the actual trip. Although we make every
effort to provide accurate information, our Group of Companies
cannot guarantee the accuracy of such conversion rates due to their
inherent unpredictability. These prices are provided for
informational purposes only.
Other Ways to Pay
To give our travelers other payment options, we might work
with companies that offer alternative payment methods (such as
consumer financing groups). No other payment provider, their goods,
or services are recommended or promoted by our group of companies.
The content, acts, or omissions of any other payment source are not
our responsibility. You are subject to the terms and regulations of
any such provider and use their payment method at your own risk.
Thus, exercise caution when making payments.
FRADULENT
We may request additional information if we have a reasonable
suspicion that a reservation or account exhibits signs of fraud,
misuse, ties to a government-sanctioned individual or organization,
or other suspicious behavior.
If we have good grounds to suspect that a reservation or
account is connected to suspicious activity, fraud, abuse, or a
government-approved individual or organization, we may:
- Terminate all associated accounts, cancel all the
reservations related to your name, email address, or account, and
pursue legal action for any losses.
- If you wish to close an account or cancel a reservation,
please contact us.
Section 4: Confirmation of Booking
Your booking confirmation includes the most crucial details of
your reservation, including the cost and a description of the travel
service or services you purchased. The email address you provide
when making a reservation is where we will send your booking
confirmation and any further travel papers. Kindly contact us if,
after placing your reservation, you have not received your booking
confirmation within 24 hours.
Section 5: DELAYING OR MODIFYING A RESERVATION
Make sure to get in touch with us if you need to change or
cancel your reservation (either in terms of the property, mode of
transportation, starting point, destination, or trip date).
If the applicable Travel Provider's Rules and Restrictions
(which are revealed to you before making a reservation) do not allow
it, you do not automatically have the right to cancel or change a
reservation.
If you amend or cancel your reservation, travel agencies may
charge you a fee. The Rules and Restrictions will outline these
fees. You consent to paying any fees you may incur. Please be aware
that the cost of your new arrangements will be based on the current
rate at the time of your request. This cost may differ from the
original Travel Services reservation. As the departure date
approaches, prices typically increase.
To find out which terms you can use for your reservations,
read the Rules & Regulations listed below:
- You can be charged the cancellation or change fees
specified in the applicable Rules and Regulations if you book a
stay at a property and don't cancel or modify your reservation
within the appropriate cancellation policy period.
- Once a reservation is made, some places do not permit
cancellations or changes.
- The property may impose a no-show or cancellation fee, as
outlined in the applicable Rules and Regulations, if you make a Pay
Later reservation and fail to show up or cancel.
- Each person on the cancelled booking will be charged the
appropriate cancellation fee if the cancellation affects more than
one person on the reservation (for example, two airline tickets
purchased on the same itinerary).
- If you wish to cancel or modify any aspect of a booking and
the relevant Travel Provider permits it, we may charge an
administration fee in addition to any additional charges imposed by
the Travel Provider. Before you consent to the change or
cancellation, you will be informed of any administration costs.
Any further changes or cancellations
If full payment is not received by the due date, including any
applicable cancellation or change fees, we (and the relevant travel
provider) reserve the right to cancel your reservation.
For several reasons, the Travel Provider or we may cancel or
modify a reservation (for instance, if a property is closed due to a
hurricane or if a property is overbooked because of connectivity
issues). If this happens, we will do our best to get in touch with
you as soon as possible to offer a refund, alternative options, or
assistance.
Refund
You will get any refunds using the original payment method
that you used to make the reservation. The person who received your
first payment will be responsible for providing these
reimbursements. The refund procedure used by a travel provider is
not accessible to us. Unless otherwise specified during the
reservation process, our fees are non-refundable.
Section 6: TERMS APPLICABLE TO TRAVEL SERVICES
Particular terms of the Travel Service
This section outlines the terms applicable to the specific
travel services offered by the travel provider. You are provided
with the relevant Rules and Restrictions before making a
reservation, and this information is not a replacement for them.
Rating
Our service's ratings, which include (where applicable) local
and national star rating agencies, tell you what to anticipate from
properties with that rating level. These may not align with the
norms in your country. No particular feature or amenity is promised
or represented by site ratings. The "Overview" and "Amenities"
sections of the property details page contain more details. Our
Group of Companies does not guarantee the accuracy of any particular
rating offered through our service, and these guidelines are subject
to change.
Meals
The number of meals included in your flight reservation, if
any, is determined on the number of flights you have booked. When
booking their flight, passengers have the option to request
additional meals.
Flights
The rules and restrictions of the flight travel service
providers are provided before a reservation is made.
We will act as the Travel Provider's agent if you pay our
Group of Companies (on behalf of the Travel Provider) for a single
flight reservation. You and the relevant Travel Provider have a
contract for the flight.
Only when you have paid for the Travel Service and received
your tickets are the cost and availability of your flight assured.
Affordable Flights
The pricing shown for some flights might have been converted
from another currency. This will provide you with an estimate of the
price in your local currency, done for your convenience. Because
banks and card-issuing companies utilize different conversion rates,
the airline's actual payment may differ. The airline will, however,
give you the amount they have recommended be charged when you
complete the reservation. For information on costs assessed by banks
and card issuers, please refer to Section 3 (Payment).
You can only modify or cancel your flight with certain
low-cost airlines by contacting them directly. If you amend or
cancel a flight with your airline directly, or if the airline makes
changes to your travel schedule, we might not be informed. The
itinerary you receive through our service may not reflect these
changes. Any further notifications of itinerary changes that you
receive directly from the airline should be printed.
Rules & Regulations for Flights
You acknowledge and comprehend that:
- Airlines are ultimately in charge of scheduling, and they
have the right to alter or cancel your flight for some reasons
(including bad weather or technical difficulties). We will notify
you and assist you in making decisions when the airline informs us
of a change or cancellation to your itinerary. Always confirm the
scheduled departure time of your flight before departing.
- Seating is regulated by airlines. Therefore, even if a seat
is reserved in advance, we cannot guarantee its availability.
- The airline may cancel the return flight without giving you
a refund if you purchase a round-trip ticket and do not use the
outbound flight.
- The airline, flight timetable, aircraft type, itinerary,
and potential stops are merely given as recommendations for special
or charter trips. Please review the relevant Rules and Regulations
before making a reservation, as these details are subject to change
even after confirmation.
- Meals, luggage, preferred seat selection, and other
services are extra on several airlines. Any references to these
additional optional services and associated costs displayed through
our service are provided for informational purposes only and may be
subject to change by airlines at any time, unless we offer them for
booking through our service. When we offer you the option to
reserve these items through our service, the cost of the optional
extras will be displayed to you and added to your pricing after you
make your selection.
- The applicable rules and regulations regarding the
transportation of children must be followed. For both the outbound
and incoming flights, children older than two on the return date
must buy a return ticket at the child fare. You won't be entitled
for a reimbursement of any seat fees you paid while traveling if
you don't follow the rules. Unless a child fare is paid in advance,
children under the age of two will not be given their own seat.
Children under the age of 14 who travel alone are only permitted to
do so in compliance with the relevant rules and regulations.
- It is generally prohibited to bring hazardous materials on
airplanes, whether in your luggage or on your person.
One-way tickets combined
Instead of a round-trip ticket, you can book two one-way
tickets. A wider range of flights might be available with combined
one-way tickets. They can be combined on one or more carriers and
are typically less expensive.
Compared to round-trip tickets, one-way tickets are subject to
different rules and limitations. You might have to reschedule the
other flight if an airline change (such as a cancellation or
rescheduling) affects one of these flights. In these situations, you
will be liable for any fees or charges incurred while modifying the
flight that is not affected. When you purchase one-way tickets
instead of round-trip tickets, you will be notified so that you can
choose which one you want.
Operating Airlines
Sometimes, another airline operates flights that were
initially booked with a different carrier. The airline that issued
your ticket will charge you for your flight reservation and list
this charge on your payment method statement if our service displays
various information about the operational airline.
No-show Policy or Cancellation
For example, a refund of the airport taxes and fees included
in the price of the airline ticket purchases may be offered in the
event of a cancellation or no-show. In this situation, you can
request a refund from us, and we'll submit your request to the
airline on your behalf.
Section 7: Traveling Overseas
Go Abroad
Everyone hopes for a joyful and safe trip, but they are aware
that some places can be dangerous. Before booking a ticket, it is
essential to review all government-issued advisories, including
travel warnings and recommendations. To help prevent and minimize
potential issues, be on the lookout for travel warnings and guidance
both during your trip and before you return.
Visa and Passport
For information on passports and visas, please contact the
relevant Embassy or Consulate. Before making a reservation and
departing, ensure you have the most up-to-date information, as
requirements are subject to change. You should also give yourself
enough time to complete all necessary forms. Due to your actions,
including failing to bring the proper and sufficient travel
documents required by any country, authority, or travel provider
(including countries you are transiting through), our group of
companies is not responsible if you are denied entry into any
country or onto a flight or cruise ship, if applicable. This covers
every stop an airplane or cruise ship makes (if any), even if you
don't get off the plane, the airport, or the cruise ship.
Airlines are required by certain countries to disclose the
personal information of every passenger on their plane. When you
check in at the airport or, in some instances, when you make your
reservation, the information will be gathered. Any inquiries you may
have regarding this matter should be directed to the airline with
which you are flying. In addition to not guaranteeing that traveling
to foreign countries is risk-free or advised, our group of companies
disclaims any liability for any losses or damages that may arise
from doing so.
Section 8: Liability
Our responsibility
While travel providers provide you with the travel services,
we own and operate our service. To the extent that the law permits,
our Group of Companies disclaims all liability for:
Any errors, omissions, representations, warranties, or
negligence in the travel services that you receive, as well as any
fatalities, serious injuries, property damage, or other costs or
damages, are the responsibility of the travel providers.
We receive information about the travel services from the
travel providers. This information includes photographs, prices,
travel service details, and any applicable laws and regulations.
This information is made available to you through our service.
The accuracy, completeness, and timeliness of the information
are the responsibility of the travel providers. Any errors in such
material will not be the responsibility of our group of companies
unless and until our group of companies caused them.
Our group of companies does not guarantee the availability of
any particular travel service.
Our service's photos and images are intended to illustrate the
type and level of available accommodations.
Always refer to the Content Guidelines section for more
information about the content uploaded to our service.
Our service is offered "as is" and includes all content,
services, features, and information that can be found on or
accessible through it.
All information, software, content, services, functions,
travel services displayed or made available through our service, any
products or services or hypertext links to third parties, or the
transmission of sensitive information through our service or any
linked site, are provided without any express warranty or condition
of any kind, to the maximum extent allowed by law and unless
otherwise specified in these Terms.
The travel services shown on our site are not recommended or
promoted by our group of companies.
To the maximum extent permitted by law, our group of companies
disclaims all warranties and conditions that:
We promise that our emails, servers, and services are free of
errors and viruses. We also promise to correct any flaws that may
occur.
Our Group of Companies shall not be responsible for any
direct, indirect, punitive, special, incidental, or consequential
losses or damages resulting from the following, to the maximum
extent permitted by law and subject to the limitations in these
Terms:
- Travel Services
- the use of our Service,
- any delay or inability to use our Service, or
- Your use of links from our Service
Even though our Group of Companies has been informed of the
possibility of such damages, regardless of whether they are based on
strict liability, negligence, contracts, torts, consumer protection
laws, or other grounds.
To the greatest extent permitted by law and subject to the
exceptions and limitations in these Terms, our Group of Companies
shall not be held accountable to you for any loss or damage
resulting from:
- When both you and the Group of Companies saw it coming.
- When one has truly been harmed by you,
- Your usage of our service's links
- In addition, if our group of companies is liable in any
way.
The total amount of this obligation will never be more than
(a) the price you paid for the relevant travel services or (b) $100
(US$100.00) or its equivalent in local currency.
The risk sharing between you and us is reflected in this
limitation of liability. Even if a limited remedy outlined in these
Terms is found to have fallen short of its primary goal, the
limitations stated herein will still be in effect-our Group of
Companies benefits from the limitations of duty outlined in these
Terms.
The duties outlined in these Terms that are impacted by a
force majeure event will be suspended in the event of any force
majeure event, such as a communication breakdown or a strike (by
airlines, properties, or air traffic controllers, as applicable).
The party impacted by the force majeure occurrence is not
responsible for the failure to fulfill obligations in such a
situation.
Section 9: Content
You grant our group of companies the worldwide, non-exclusive,
royalty-free, perpetual, transferable, irrevocable, and fully
sub-licensable right to use, adapt, reproduce, modify, distribute,
publish, translate, create derivative works from, and publicly
display and perform any of the content in any media, now known or
later developed, for any purpose when you submit (or authorize the
submission of) content to our service.
You accept and acknowledge
- If trademarks or other protected names or marks are
included in the content you submit to our service or allow others
to submit, you are legally permitted to use them.
- This also applies to any content you upload to our service
or allow others to post.
- You also grant our Group of Companies the right to sue
anyone or anything that violates any intellectual property rights
in or associated with your content.
Additionally, you accept and understand that:
- Our Group of Companies may use the name you provide with
any information to attribute your content in a non-identifiable
manner at its reasonable discretion (for example, by mentioning
your first name and hometown on an assessment you submit).
- Access to such content may also be granted to the travel
providers.
- Any content you grant permission to upload or upload to our
service is neither private nor proprietary.
- You must not upload or post any content to our site that is
untrue, deceptive, or likely to mislead others.
- No secret, fiduciary, contractually implied, or other
relationship is created between you and us by giving us
communications or anything, other than as permitted by these Terms.
- Your content is entirely your responsibility, and
everything you post must meet our content guidelines.
Section 10: Notices and Policies Regarding Intellectual Property
1. Protecting Your Account on the Official Website
We reserve the right to change or delete this website and any
services or content we offer on or through it at any time, without
prior notice, and in our sole discretion. We won't be responsible if
the website, as a whole or in part, is unavailable for any reason at
any time or for any length of time. Even registered users may have
their access to some or all of the websites prohibited at any time.
You are responsible for:
- Make the necessary preparations to access the website.
- Ensuring that these Terms of Service are understood and
accepted by everyone who visits the website using your internet
connection.
You may be prompted for registration information or other
details to access the website or some of its content. The way you
use the website will depend on the accuracy, timeliness, and
authenticity of the information you submit. You accept and consent
to the use of your information in line with our Privacy Policy,
which covers all information you provide to us, whether in
connection with registration on this website or in any other way,
including but not limited to using any additional content on the
website.
As part of our security procedures, you are required to keep
any login information you choose or are given private, including
passwords. Furthermore, you agree that your account is private and
that you will not disclose your username, password, or other
security information to anyone else, allowing them to access all or
part of this website.
Regardless of whether you selected it or we supplied it, we
have the right to disable any username, password, or other form of
identification at any time and for any reason, including if we
believe you have broken one of these Terms of Use.
2. Rights of Intellectual Property
The Website and all of its features, functionalities, and
contents are managed by the Company, its licensors, or other
information suppliers. Both nationally and globally, these are
safeguarded by copyrights, patents, trade secrets, trademarks, and
other intellectual property regulations.
These Terms of Use permit only personal, non-commercial use of
the Website. Unless otherwise noted below, no portion of our website
may be copied, disseminated, changed, translated, published,
performed in public, stored digitally, downloaded, saved, or
transmitted.
- Your system may store copies of resources in RAM as a
result of browsing and searching for resources.
- You can set your web browser to automatically save cached
files for better looks.
- Any other type of copying, printing, or distribution is
strictly forbidden; only a restricted number of pages on the
website may be printed for private, non-commercial use.
- You may download one copy of any of our desktop, mobile, or
other programs to your computer or mobile device for personal,
non-commercial use, as long as you agree to abide by the terms of
our end-user licensing agreement for that particular product.
- Any social networking features that may be incorporated in
our material may be used by you as you see fit.
You have to stay away from:
- Modify any copies you may have of the content on this
website.
- Make use of any images, movies, pictures, or other visuals
that aren't relevant to the text.
- You are not permitted to distribute, publish, or reproduce
the website in any way; you may only print a restricted number of
pages for your own personal, non-commercial use.
- Copying of this website's content requires that copyright,
trademark, and other proprietary rights notices be altered or
removed. No aspect of the website, its services, or its materials
may be accessed or used by you for other commercial reasons.
If you break the Terms of Use by copying, printing, editing,
downloading, or using any other element of the website, your license
to use it will be immediately terminated. Additionally, we reserve
the right to delete or return any copies of the content you have
produced. You are not granted any ownership, title, or interest in
the Website or any of the material found on it or generated from it;
the Company retains all rights not expressly granted. Any use of the
website that violates these terms of use or any other law, including
copyright or trademark, is a violation of these terms.
Trademark
Some of the company's concepts, including its name and logo,
are trademarks of the company, its affiliates, licensors, or other
third parties. Trademark law protects designs, slogans, logos,
related names, and names of goods and services. Such logos may not
be used without the company's prior written approval. The tagline,
picture, and names of any products and services on this website
belong to their respective owners and are not permitted to be used
without permission.
Section 11: Disputes and Arbitrations
You are not allowed to file a class action or similar
procedure in any place, and any disagreements must be resolved
through binding arbitration or small claims court. If your country
of residence enforces arbitration agreements, such as the United
States, then arbitration is mandatory. To determine whether this
dispute resolution section applies to you, as well as all other
threshold determinations, including residency, arbitrability, venue,
and applicable law, arbitration is necessary if you are located
outside of the United States and try to file a claim in the country.
Even if your home country does not enforce arbitration
agreements, the following prohibitions on class actions or
representative processes, as well as the required pre-arbitration
dispute settlement and notification requirements, remain applicable
to the degree allowed by law.
We are committed to ensuring passenger satisfaction and
swiftly and efficiently addressing client grievances. Our dispute
resolution procedure consists of the following two steps:
- Contact our Traveler Support team to look into and, if
necessary, negotiate your claim.
- Binding arbitration by an arbitral tribunal that has been
established or, in the case of arbitrations held outside of the US,
by the American Arbitration Association ("AAA").
- Rather than resorting to arbitration, we can both pursue a
remedy in small claims court.
"Arbitration Agreement": an agreement to arbitrate
Any claims you make against us, our affiliates, travel agents,
or other companies that sell us goods or services are covered by
this arbitration agreement.
Except cases that can be resolved in small claim courts, we
both agree that any disputes that may arise between us about our
services, these terms, our privacy statements, any goods or services
that we provide directly or through third parties, like travel
agencies or companies that sell goods or services through us, or any
interactions with our traveler support agents or claims
representations, will be resolved through binding arbitrations
rather than in court.
Be advised that this arbitration agreement will cover any
claims filed by or against third parties, including but not limited
to your spouses, heirs, third-party beneficiaries, and anyone whose
claims are connected to the use of the travel services. It will also
draw one step closer to becoming legally binding.
This arbitration agreement will also govern any claims filed
by any third-party beneficiary of these conditions against the
organizations covered by them. All basic arbitrability concerns,
such as whether the arbitration agreement is lawful, enforceable, or
unconscionable, as well as any arbitration defenses, such as
jurisdiction, waiver, delay, laches, or estoppel, must be decided by
the arbitrator.
Small claims court cases
If a claim is within the court's jurisdiction, you or we may
file it in small claims court despite the arbitration clauses
indicated above. The court does not, however, have the authority to
join or combine the claims of other parties or individuals who might
be in a similar situation in the action, nor can it hear claims on a
class or representative basis. Additionally, at any time before the
arbitrator is appointed or following the AAA rules, you or we may
decide to have the claims observed in small claims court rather than
arbitration by giving written notice to the other party if the
claims made in any demand for arbitration fall within the small
claims court's jurisdictional boundaries.
No representative procedures or class actions
Both of us agree that any and all claims settlement processes
will be handled separately, without the assistance of a private
attorney general or any other type of class, consolidated, or
representative action. The arbitrator is not allowed to combine the
claims of multiple parties or preside over any type of
representative or class procedure. Additionally, we both agree that
you are forfeiting your right to a jury trial.
Rules for arbitration and the applicable law
This "written agreement to arbitrate" is evidence of a
transaction involving interstate commerce. The Federal Arbitration
Act ("FAA") governs the interpretation and implementation of this
provision in all its substantive and procedural aspects. AAA will
conduct the arbitration by its Consumer Arbitration Rules or any
other AAA arbitration rules that it determines are relevant at the
time (collectively, the "AAA Rules"), unless otherwise specified.
The AAA Rules are available at www.adr.org. The arbitrator will
apply Washington law regardless of conflict of laws standards,
except in cases where the FAA governs arbitration-related
provisions. Foreign laws don't matter. This arbitration agreement
can only be altered by a written agreement between the parties.
You may initiate an arbitration process if, within 60 days of
providing notice, we are unable to resolve your issue. It is
necessary to complete this pre-arbitration dispute resolution and
notification procedure before commencing arbitration. Until all
Pre-Arbitration Dispute Resolution and Notification criteria have
been fulfilled, AAA is not authorized to manage or decide the claim.
As long as the parties participate in the dispute resolution
procedure mandated by this section, the statute of limitations will
be tolled.
Arbitration Commencement
By the AAA Rules, arbitration cannot begin until the Demand
has been submitted to the AAA. The AAA offers one kind of demand for
arbitration.
A single arbitrator shall preside over the arbitration, either
by mutual consent between you and us or by the AAA Rules. By the AAA
Rules, the arbitration will either be held at a site selected by AAA
(provided that it is reasonably convenient for you and does not
require you to travel more than 100 miles from your home or place of
employment) or at any other location that you and we agree upon
(iii) via videoconference or (iv) at your discretion, if you assert
the arbitration's only claims to be less than $40,000 in total, by
written submission or phone call.
Attorneys' costs and fees
Your arbitration fees and your share of the arbitrator's pay
will be governed by the AAA Rules, which include the AAA Consumer
Rules when applicable. To begin arbitration, each party must pay the
filing fees stipulated by the AAA, which are approximately
equivalent to the filing expenses now assessed by courts. Regardless
of the arbitration's result, we will cover as much of your
arbitration-related filing and hearing fees as the arbitrator
determines is required to keep the arbitration from being
prohibitively expensive in comparison to the costs of litigation,
unless the arbitrator determines that your claim or claims were
baseless or made in bad faith.
This is particularly true if you would otherwise qualify for a
fee waiver in court or if you can demonstrate that the expenses of
arbitration will be exorbitant when compared to the costs of
litigation. Either party may request that the arbitrator award
attorneys' fees and expenses after proving that the other party's
claim, cross-claim, or defense is frivolous as allowed by applicable
law and the AAA Rules, unfounded in law or fact, or brought in bad
faith or with the intent to harass.
Arbitrator's opinion
Arbitration is conducted without a judge or jury, and the FAA
restricts the time a court has to review an arbitration ruling.
Important rulings and conclusions that form the basis of the award
will be included in the arbitrator's decision. Any court with the
necessary authority can render an arbitral decision. The arbitrator
may grant any relief permitted by law or the AAA Rules. Still,
declaratory or injunctive relief may only be granted individually
and to the extent required to afford relief justified by the
claimant's particular claim.
Survival and Severability
The remaining portions of this Disputes and Arbitration
Provision will remain fully enforceable if any part of it is found
to be unenforceable or unlawful for any reason. If any claims must
be handled on a class, collective, consolidated, or representative
basis, they must be handled in a civil court with the appropriate
jurisdiction instead of in arbitration, and the parties agree that
the litigation of those claims will be put on hold until any
individual claims are arbitrated.
Support for travelers and complaint resolution
- We are here to help if you have any queries or worries
regarding your reservation.
- Visit our Contact Us page to get in touch or find answers
to frequently asked questions.
Section 12: GENERAL
Laws and jurisdiction that apply: These Terms are governed by
the Federal Arbitration Act, federal arbitration law, and the laws
of the State of Washington, even if they conflict.
Insurance
Unless specified differently, the rates given do not include
travel insurance. You should carry insurance that covers the
financial implications of certain risks and cancellations (such as
the expense of repatriation in the event of a sickness or accident).
You are in charge of ensuring that any insurance you purchase meets
your needs. A range of travel insurance solutions may be offered to
you. If so, our service will display the insurance provider's
information, terms and conditions, and other pertinent data.
Failure to Invoke
We may enforce this or any other provision of these Terms at
any time, even if we neglect to do so or delay enforcement.
Unenforceable Provisions
If a court or other competent authority finds a provision (or
part of a provision) of these Terms to be illegal, unenforceable, or
invalid, it will, if required, be deemed not to be a part of these
Terms with you. In this case, the enforcement and legality of the
remaining sections shall remain unaltered.
Complete Contract
These terms cover the entirety of the contract between you and
us regarding our service. They supersede any written, verbal, or
electronic communications you may have had with us in the past or
present about our Service.
Assignment
We may subcontract, assign, or delegate rights, obligations,
or liabilities under these terms, but you are not permitted to do
so. However, we won't do so in a way that lessens your rights or
obligations under these conditions.
Rights of Third-Parties
We do not intend for any part of these terms to be enforceable by
anybody who is not a party to them, unless otherwise specified.
These agreements may be modified, waived, or canceled at any time,
without requiring approval from third parties. Third parties may
enforce no part of these Terms by any applicable laws or regulations.
Survival of obligations
After the expiration or termination date, any provision in
these terms that expressly or implicitly imposes duties will
continue to be in force.